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Core Essentials - Front-Line Enquiries or Bookings - 0121 523 6360 These courses have been designed to address skills that are at the core of any business. While they have been developed with front-line in mind, they are suitable for anyone who might benefit from a review of their skills. These are 1-day courses. |
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| Overcoming Problems (EG1) |  |
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This course discusses ways in which work-related problems can be resolved. It looks at the importance of defining the problem correctly, how visualisation can be used, and how to become’unstuck’ when an impasse is reached. Featuring practical activities as well as theory, this course will help teams or individuals to solve problems of many types, including operational, logistical and communicative. Email here to request further information. |
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| Setting Goals to Achieve Results (EG2) | More details > | |
| Communication that Works: Face to Face (EG3) | More details > | |
| Communication that Works: Written (EG4) | More details > | |
| Communication that Works: Telephone (EG5) | More details > | |
| Stress Prevention and Taking Control (EG6) | More details > | |
| Effective Working Practices (EG7) | More details > | |
| Customer Service - 'Going that extra mile' (EG8) | More details > | |
| Improve Working Relationships (EG9) | More details > | |
| Handling Complaints (EG10) | More details > | |
