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Core Essentials - Front-Line Enquiries or Bookings - 0121 523 6360 These courses have been designed to address skills that are at the core of any business. While they have been developed with front-line in mind, they are suitable for anyone who might benefit from a review of their skills. These are 1-day courses. |
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| Overcoming Problems (EG1) | More details > |  |
| Setting Goals to Achieve Results (EG2) | More details > | |
| Communication that Works: Face to Face (EG3) | More details > | |
| Communication that Works: Written (EG4) | More details > | |
| Communication that Works: Telephone (EG5) | More details > | |
| Stress Prevention and Taking Control (EG6) | More details > | |
| Effective Working Practices (EG7) | More details > | |
| Customer Service - 'Going that extra mile' (EG8) | More details > | |
| Improve Working Relationships (EG9) | More details > | |
| Handling Complaints (EG10) | ||
Before dealing with the subject of how to handle complaints effectively, this course also looks at how complaints should be welcomed within the business as an opportunity for improvement. Practical techniques are used to develop learners’ skills in this important area. Email here to request further rinformation. |
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