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Core Essentials - Front-Line Enquiries or Bookings - 0121 523 6360 These courses have been designed to address skills that are at the core of any business. While they have been developed with front-line in mind, they are suitable for anyone who might benefit from a review of their skills. These are 1-day courses. |
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| Overcoming Problems (EG1) | More details > |  |
| Setting Goals to Achieve Results (EG2) | More details > | |
| Communication that Works: Face to Face (EG3) | More details > | |
| Communication that Works: Written (EG4) | More details > | |
| Communication that Works: Telephone (EG5) | ||
Without the ‘safety net’ of a visual element, communicating effectively via the telephone is a skill that takes time to master. On this course, learners discover the essential ingredients of professional call-handling, and learn how to improve their technique in common areas of weakness, such as dealing with anger. Email here to request further information. |
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| Stress Prevention and Taking Control (EG6) | More details > | |
| Effective Working Practices (EG7) | More details > | |
| Customer Service - 'Going that extra mile' (EG8) | More details > | |
| Improve Working Relationships (EG9) | More details > | |
| Handling Complaints (EG10) | More details > | |
