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Core Essentials - Front-Line Enquiries or Bookings - 0121 523 6360 These courses have been designed to address skills that are at the core of any business. While they have been developed with front-line in mind, they are suitable for anyone who might benefit from a review of their skills. These are 1-day courses. |
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| Overcoming Problems (EG1) | More details > |  |
| Setting Goals to Achieve Results (EG2) | More details > | |
| Communication that Works: Face to Face (EG3) | More details > | |
| Communication that Works: Written (EG4) | More details > | |
| Communication that Works: Telephone (EG5) | More details > | |
| Stress Prevention and Taking Control (EG6) | More details > | |
| Effective Working Practices (EG7) | More details > | |
| Customer Service - 'Going that extra mile' (EG8) | More details > | |
| Improve Working Relationships (EG9) | ||
The common themes throughout this course are ‘working with others’ and ‘respect’. The morning session introduces the concept of valuing diversity in the workplace, and asks learners to challenge the barriers that may prevent them from forming fuller, more effective working relationships. The afternoon session helps learners to understand why assertiveness techniques form a good model for cultivating trusting and effective working relationships. Email here to request further information. |
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| Handling Complaints (EG10) | More details > | |
