Blog
 

Core Essentials - Supervisory

Enquiries or Bookings - 0121 523 6360

Suitable for supervisors, team leaders and anyone who has day-to-day responsibility for a team of staff, these essential courses offer a wealth of information and advice. The role of a supervisor if often particularly demanding, due to the pressures of serving their team as well as the demands of management. So it's important that the development of specific skills, especially in those new to the role, is not overlooked.
Develop Staff through Coaching and Mentoring More details > courses designed to enhance skills important to a supervisory role
Motivating your Team / Handling Demotivation More details >
Harnessing IT for Team Administration More details >
Essential Skills for Team Leaders More details >
Stress Prevention and Taking Control More details >
Handling Supervisory Level Complaints More details >
Overcoming Problems and Making Decisions More details >
Effective Report Writing / Writing for Business More details >
Essential Training Skills More details >
Meetings that Produce Results More details >
Course Details
Develop Staff through Coaching and Mentoring Code: ES1

A course for supervisors who wish to help their team develop through the use of a range of effective methods. Looks at the variety of approaches to staff development that can be taken, and when to use them. Also covers the provision of feedback and communication skills that are relevant to the role of coach.
Back to top.

Motivating your Team / Handling Demotivation Code: ES2

A demotivated team can be crippling for a business, especially if the cause is not identified and remedied promptly. This course helps you to identify possible causes of demotivation, from organisational change to poor communication, and to turn the situation around.
Back to top

this course can be designed to meet specific business requirements - the same as all of our courses!

Harnessing IT for Team Administration

Code: ES3

A look at how the Microsoft packages of Access, Excel and Word can be used efficiently to record and present information such as performance statistics and operational information such as rotas and hours worked. Learners will be given the opportunity to set up spreadsheets for their own teams to take back to their workplace as examples or real working documents.
Back to top

Essential Skills for Team Leaders

Code: ES4

The role of Team Leader or Supervisor is a challenging one, as it involves a range of skills, including planning, organising, delegating, motivating, communicating, decision-making, training, disciplining and many more. These skills are developed on the course using a mixture of theory and fun practical activities.
Back to top

Stress Prevention and Taking Control Code: ES5

Stress can be particularly acute for team leaders and supervisors, as they act as the link between management and staff, and often have to deal with complaints or similar that have been passed on from team members. This course looks at specific causes of stress at this level, and offers effective ways of combating it.
Back to top

Handling Supervisory Level Complaints

Code: ES6  

Complaints that have not been resolved at first point of contact are often passed on to supervisors, whose task is then to resolve the complaint to the customer’s satisfaction.

This course focuses on complaints being referred on either a face-to-face basis, or via the telephone, and explores possible strategies for their successful resolution.
Back to top

looks at the customer experience of being passed on to another person - and uses this insight to improve our handling of the complaint
Overcoming Problems and Making Decisions Code: ES7

This course discusses ways in which work-related problems can be resolved, and decisions can be made with confidence. It looks at the importance of defining the problem correctly, how visualisation can be used, and how to become ’unstuck’ when an impasse is reached. Featuring practical activities as well as theory, this course will help team leaders / supervisors to solve problems associated with their roles including operational problems and those relating to personnel.
Back to top

Effective Report Writing / Writing for Business Code: ES8

There is no one particular strategy for writing a report – each one will depend on the needs of the reader and the particular purpose for which it has been commissioned. This course helps you to avoid the common pitfalls of writing reports, and will help you to improve your writing skills in this important area.

Back to top

Essential Training Skills Code: ES9

A one-day course covering the essentials of training both groups and 1-2-1 , with a follow-up observation and feedback on a ‘live’ training session at your workplace. Packed with tips and advice from an experienced trainer.
Back to top

Meetings that Produce Results Code: ES10

As you’ve probably experienced yourself, there’s nothing worse than a meeting that drags on and doesn’t really achieve anything of substance. This course helps you to improve the effectiveness of team meetings through solid preparation and techniques for managing the actual meeting itself. Includes minutes and agendas.
Back to top

 
 
Home
Courses
Support
About
Contact
Blog